Support
Support
All purchased products include support. Here's how to use it.
Documentation — docs.dgden.com
Start here. Every product has a dedicated documentation page covering installation, configuration, and common setup issues. The majority of questions are answered in the docs.
Discord — discord.dgden.com
For anything the docs don't cover, open a support ticket in the Discord. Include your server framework, any console errors you're seeing, and what you've already tried. The more context you provide, the faster it gets resolved.
Status Page — status.dgden.com
If you're experiencing issues with product delivery or access, check the status page before opening a ticket. Any known service issues will be listed there.
Before opening a ticket
- Read the product documentation at docs.dgden.com
- Check your server console for errors and note them down
- Confirm your framework version and any relevant dependency versions
Support is handled personally. Tickets are responded to as quickly as possible — typically within 24 hours, often sooner. Every legitimate issue gets resolved.
Refund Policy
Due to the digital nature of all products, refunds are not available after delivery. If a product is not functioning as described and the issue cannot be resolved through support, this will be reviewed on a case-by-case basis. If something isn't working, open a ticket — getting it fixed is always the first step.